Swoop Helps Essentia Health Achieve Efficiency Goals
We’re excited that healthfinch’s client, Essentia Health of Duluth, Minnesota, was recently featured in the Healthcare Call Center Times as efficiency leaders in the prescription refill request workflow. The article, titled “Reducing the Time it Takes for Prescription Refills,” highlights the role that our app, Swoop, has played in Essentia’s ability to quickly and safely reduce wait times for refill requests.
Swoop also made it possible for Essentia to support more primary care physicians without hiring additional staff. According to Andrea Altmann, RN, System Director of Telecare Services, “We were one half done and figured that we would need to add 14 FTEs so we could add the rest of the primary care clinics.” Instead, with the help of Swoop, the article explains that, “the call center did not have to add the additional 14 RNs to fully cover the primary care practices.”
Congratulations Essentia Health on being leaders in healthcare delivery! And thanks for being great clients!