Optimize Prescription Refill Workflows in Your Allscripts EMR

Implement Charlie for maximum efficiency. 

How does Charlie do it?

Charlie's Refill Management application is fully integrated with Allscripts TouchWorks® EHR to automate the prescription renewal workflow. As medication renewal requests hit the Task List, Charlie identifies relevant patient data such as last qualifying visit and lab results. It then applies protocols, identifies any duplicate requests, and readies the request for quick execution by clinical staff. 

A case study of Charlie's success

Representation based on actual customer results.
METRIC
PRE-CHARLIE
POST CHARLIE
Providers Supported


153


153
Pharm Techs Needed to Support Providers


27

 


11

 
Refill Requests Completed Per Day Per Pharm Tech


55

 

 

192

 
Turn Around Time

 

> 24 hours 

 


< 24 hours

 
Percentage of Refills Completed by Refill Techs

 

45%

 

 

58%

 
Percentage of Refills Completed by Providers

 

55%

 


42%

 
Current Annual Cost of Refills Staff

 

$1,350,000

 


$550,000

 
METRIC
PRE-CHARLIE
Providers Supported


153
Pharm Techs Needed to Support Providers


27

 
Refill Requests Completed Per Day Per Pharm Tech


55

 
Turn Around Time

 

> 24 hours 

 
Percentage of Refills Completed by Refill Techs

 

45%

 
Percentage of Refills Completed by Providers

 

55%

 
Current Annual Cost of Refills Staff

 

$1,350,000

 
METRIC
POST CHARLIE
Providers Supported


153
Pharm Techs Needed to Support Providers


11

 
Refill Requests Completed Per Day Per Pharm Tech

 

192

 
Turn Around Time


< 24 hours

 
Percentage of Refills Completed by Refill Techs

 

58%

 
Percentage of Refills Completed by Providers


42%

 
Current Annual Cost of Refills Staff


$550,000

 

Allscripts Application Store

Charlie can be found in the Allscripts Application Store. It is fully integrated with Allscripts TouchWorks® EHR.

REFILL MANAGEMENTVISIT THE STORE
Allscripts Application Store
Download the valley medical group case study to see how Charlie creates capacity to process 500+ refills daily

Case Study: Reducing Provider "Pajama Time" & Closing Gaps in Care

Download the St. Joseph Heritage Healthcare case study.
Download the case study to learn how Charlie can help
Albany Internal Medicine.png

Bruce Trickel

We do approximately 52,000+ refills a year and needed assistance in pulling together all the clinical information needed to accurately complete the refill without having to search the entire chart. We found EVERYTHING we needed in Charlie's Refills Application. My staff and I couldn't be more pleased. Charlie gets our highest recommendation.
Delta Memorial Hospital_web.png

DIANE DOCKTER, CPC, RMA

Charlie has saved us so much valuable time by checking our medications against protocols. He has significantly changed our workflow to create more time for our clinical staff to perform other necessary duties. We can not do our jobs efficiently without Charlie!

Interested in learning how Charlie can improve your refill workflows?

Our staff is happy to give you a personalized demo of Charlie. We'll show you how it helps reduce busywork, enabling you and your staff to work top-of-license.
Request a demo of Charlie
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