Optimize Prescription Refill Workflows in Your Allscripts EMR
Implement Charlie for maximum efficiency.
How does Charlie do it?
Charlie's Refill Management application is fully integrated with Allscripts TouchWorks® EHR to automate the prescription renewal workflow. As medication renewal requests hit the Task List, Charlie identifies relevant patient data such as last qualifying visit and lab results. It then applies protocols, identifies any duplicate requests, and readies the request for quick execution by clinical staff.
A case study of Charlie's success
Representation based on actual customer results.
METRIC
PRE-CHARLIE
POST CHARLIE
Providers Supported
153
153
Pharm Techs Needed to Support Providers
27
11
Refill Requests Completed Per Day Per Pharm Tech
55
192
Turn Around Time
> 24 hours
< 24 hours
Percentage of Refills Completed by Refill Techs
45%
58%
Percentage of Refills Completed by Providers
55%
42%
Current Annual Cost of Refills Staff
$1,350,000
$550,000
METRIC
PRE-CHARLIE
Providers Supported
153
Pharm Techs Needed to Support Providers
27
Refill Requests Completed Per Day Per Pharm Tech
55
Turn Around Time
> 24 hours
Percentage of Refills Completed by Refill Techs
45%
Percentage of Refills Completed by Providers
55%
Current Annual Cost of Refills Staff
$1,350,000
METRIC
POST CHARLIE
Providers Supported
153
Pharm Techs Needed to Support Providers
11
Refill Requests Completed Per Day Per Pharm Tech
192
Turn Around Time
< 24 hours
Percentage of Refills Completed by Refill Techs
58%
Percentage of Refills Completed by Providers
42%
Current Annual Cost of Refills Staff
$550,000
Charlie can be found in the Allscripts Application Store. It is fully integrated with Allscripts TouchWorks® EHR.
Case Study: Reducing Provider "Pajama Time" & Closing Gaps in Care
Download the St. Joseph Heritage Healthcare case study.
GO LIVE IN LESS THAN
30 Days
5 Million
REFILLS PROCESSED ANNUALLY
PRESENCE IN
70%
OF THE U.S.
Bruce Trickel
We do approximately 52,000+ refills a year and needed assistance in pulling together all the clinical information needed to accurately complete the refill without having to search the entire chart. We found EVERYTHING we needed in Charlie's Refills Application. My staff and I couldn't be more pleased. Charlie gets our highest recommendation.
DIANE DOCKTER, CPC, RMA
Charlie has saved us so much valuable time by checking our medications against protocols. He has significantly changed our workflow to create more time for our clinical staff to perform other necessary duties. We can not do our jobs efficiently without Charlie!
Interested in learning how Charlie can improve your refill workflows?
Our staff is happy to give you a personalized demo of Charlie. We'll show you how it helps reduce busywork, enabling you and your staff to work top-of-license.
