Taking Prescription Renewal Workflows from Good to Great

Over the years, our team at healthfinch has seen the good, the bad and the ugly of prescription renewal metrics. Our goal is to get everyone to great metrics through the delegation and simplification of renewal...

5 Big Benefits of Centralizing Prescription Renewal Requests

Many organizations who delegate prescription renewal requests are moving to centralized workflows — where a dedicated team processes requests for several providers or clinics. Though we work with all health systems,...

Pitfalls of Long Prescription Renewal Turnaround Times

Prescription renewal turnaround is the measurement of time between when a prescription renewal request is received by a clinic and when it is returned to the pharmacy to be filled. The industry average for...

The Right Mix: Assembling a Prescription Renewal Protocol Committee

Developing thorough, effective prescription renewal protocols so you can delegate the task to non-providers requires input from multiple people. Be careful when assembling your protocol committee though — enlist too...

Request a demo of Charlie

Tracking Renewal Request Volumes to Optimize Staffing

Prescription renewal requests don’t come in at a steady stream - volume ebbs and flows throughout the week and day. Understanding these patterns can help you optimize your staffing and prepare for times of higher...

Why It’s Necessary to Integrate Protocols Into Existing Workflows

Protocols help maintain consistency and improve efficiency and outcomes - especially when they are well-designed, properly maintained, and regularly followed. However, if protocols are not integrated directly into...

Implementing Prescription Renewal Technology During a Pandemic

It’s no surprise that health systems have turned to digital technology to better manage healthcare delivery during the COVID-19 outbreak. Now that we’re a couple of months into the pandemic, however, health systems...

Ensuring Continuity of Care & Recouping Revenue Post Pandemic

As the world focuses on solving the COVID-19 pandemic, patient care must still continue to the best extent it can. While virtual visits are a great solution to today’s needs and can still be valuable in many...

Prescription Renewal Requests: Still Business as Usual During COVID-19

Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests...

The Impact of COVID-19 on Prescription Renewal Requests

People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spread of COVID-19. Patients with chronic medical conditions appear...