Dawn Burke
Author: Dawn Burke | Date July 18, 2019

Recap: AMDIS Physician-Computer Connection Symposium

Every spring, CMIOs from health systems across the country gather in beautiful Ojai, California for the AMDIS Physician-Computer Connection Symposium. AMDIS, which stands for the Association of Medical Directors of Information Systems, is a professional organization made up of thought leaders and decision makers in the field of applied medical informatics dedicated to improving the practice of medicine. As such, they tout themselves as “the home for the ‘connected’ CMIO.”

The 2019 symposium took place June 18-21 and focused on topics such as population health, improving EHR usability, interoperability, and the constantly evolving role of the CMIO. 

As a foundation member of AMDIS, healthfinch sponsors a luncheon at their event each year. Last year, we had four customers present on topics including centralization, consolidation of clinical rules, and making the business case for refill technology. [View last year’s presentations] This year, we were fortunate enough to have three new presenters share their stories, successes and lessons learned from implementing the Charlie Practice Automation Platform. See what they had to say here:

UnityPoint Health

Presented Amr Kamhawy, CMIO
UnityPoint implemented Charlie in November 2018 and currently has 52 providers live. Hear how they piloted the technology with a smaller subset of providers and are now in the midst of rolling Charlie out across several clinics, leveraging a centralized team to reduce provider workload, improving turnaround time of renewal requests, and more.

Duration: 17 minutes





UC Health

Presented by Tracy Sawyer, Nurse Manager

As the nurse manager for UC Health’s Centralized Renewal Center, Tracy shared some impressive metrics they’ve achieved since implementing Charlie. Hear how they reduced average handle time per renewal request from 6.7 minutes to 2.3 minutes and are now processing 17+ requests per FTE per hour.

Duration: 20 minutes






Presented by Shelly Nash, CMIO

See how AdventHealth made the business case for implementing healthfinch and hear their process for working through protocol consensus, piloting, and measuring results. At the end of their pilot, Charlie had cut their average cycle time for refills in half and saved providers, on average, the time equivalent of a full business day of work.

Duration: 10 minutes







Interested in seeing the solution featured in these presentations? Request a demo of the Charlie Practice Automation Platform!




Dawn Burke

Written By: Dawn Burke on July 18, 2019

Dawn is the Marketing Manager at healthfinch, and is responsible for all aspects of marketing - from online presence and brand management to conferences and content creation.