What Makes a Good Provider Champion?

Many organizations designate provider champions - providers who act as the liaison between clinical users and IT staff implementing technology - to help ensure a smooth integration into current workflows and...

5 Mistakes That Will Jeopardize Your Centralized Team’s Productivity

Many health systems choose to centralize certain clinical tasks so the care team can focus more on patients or other top-of-license activities. A centralized workflow is a great way to increase organizational...

The Correlation Between Care Gap Closure and Prescription Renewal Efficiency

At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity,...

3 Trailblazers Leading the Way in Prescription Renewal Optimization

At healthfinch, we’ve seen health systems process prescription renewal requests in all kinds of ways. Some have providers reviewing all their patients’ renewals, others have a clinical team that triages them for...

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Piloting a Centralized Prescription Renewal Workflow

Many organizations are turning towards a delegation model in which some of their providers’ more routine tasks are processed by a centralized team rather than in the clinic. Doing so offers the best opportunity for...

4 Quick Tips to Achieving Prescription Renewal Protocol Consensus

Well-developed prescription renewal protocols have many benefits. They help enforce a standard of care across an organization, enable renewals to be delegated from providers to staff, and can help ensure patients...

Is Remote Staffing Right for your Prescription Renewal Center?

At healthfinch, we’re no stranger to the remote lifestyle. While we have a small office in our hometown of Madison, WI, we’re a remote first company and allow our employees to work from anywhere within the US. And...

Refill Request Metrics: What You Should Be Measuring

Forward-thinking healthcare organizations are constantly looking for ways to be more efficient, create capacity, and improve the overall delivery of care. One area of focus that can have a significant impact on...

3 Reasons You’re Still Receiving Faxed Refill Requests & How You Can Reduce Them

Healthcare providers often tell us they receive a lot of refill requests via fax even though they’re using an e-Prescribing solution such as Surescripts. This is not only frustrating to the provider, but can impact...

Overcoming Provider Objections to Delegating Refill Requests

If you’re at all familiar with healthfinch, you know that our mission is to reduce provider burnout by taking work off their plates and delegating as much as possible. This requires two key elements: standardized...