Tracking Renewal Request Volumes to Optimize Staffing

Prescription renewal requests don’t come in at a steady stream - volume ebbs and flows throughout the week and day. Understanding these patterns can help you optimize your staffing and prepare for times of higher...

Ensuring Continuity of Care & Recouping Revenue Post Pandemic

As the world focuses on solving the COVID-19 pandemic, patient care must still continue to the best extent it can. While virtual visits are a great solution to today’s needs and can still be valuable in many...

The Impact of COVID-19 on Prescription Renewal Requests

People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spread of COVID-19. Patients with chronic medical conditions appear...

The Correlation Between Care Gap Closure and Prescription Renewal Efficiency

At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity,...

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11 Prescription Renewal Workflows to Standardize Today

Standardizing clinical workflows can greatly increase productivity, eliminate variation of practice, increase patient safety, and reduce the risk of errors — particularly when a delegate is acting on behalf of a...

3 Signs You Need Refill Management Technology

Refill management technology allows organizations to be more efficient by streamlining the actions required to complete prescription renewal requests. If you aren’t already using a technology solution to enhance your...

Refill Request Metrics: What You Should Be Measuring

Forward-thinking healthcare organizations are constantly looking for ways to be more efficient, create capacity, and improve the overall delivery of care. One area of focus that can have a significant impact on...

3 Reasons You’re Still Receiving Faxed Refill Requests & How You Can Reduce Them

Healthcare providers often tell us they receive a lot of refill requests via fax even though they’re using an e-Prescribing solution such as Surescripts. This is not only frustrating to the provider, but can impact...

Overcoming Provider Objections to Delegating Refill Requests

If you’re at all familiar with healthfinch, you know that our mission is to reduce provider burnout by taking work off their plates and delegating as much as possible. This requires two key elements: standardized...

Risks of Not Delegating Refill Requests

Delegating routine, repetitive clinical tasks like refill requests is a highly efficient solution to improving provider and patient happiness and increasing the consistency in care across a healthcare organization....