Dawn Burke
Author: Dawn Burke | Date Sep 14, 2018 8:40:30 AM

healthfinch’s Refill Application, Charlie, Recognized as “App of the Month” by Allscripts

healthfinch is delighted to be featured as the Allscripts Developer Program (ADP) September 2018 App of the Month. Part of the Charlie Practice Automation Platform, Charlie’s Refill Management application integrates with Allscripts TouchWorks® EHR to streamline prescription refill workflows so providers and staff can spend more time on top of license work and patient care. 

Typical refill workflows require thorough review of patient charts to determine validity of the prescription request. With Charlie, this process becomes automated. As a refill request hits the Task List, Charlie searches the patient’s chart, compares the request against evidence-based protocols and presents all relevant information such as last qualifying visit, lab results, past refills and more. With this data at their fingertips, staff can quickly execute requests, and thus, increase efficiency, improve quality and enhance patient safety and satisfaction. Additionally, Charlie helps identify critical gaps in care as they relate to the prescriptions being refilled.

To celebrate the App of the Month recognition, Allscripts TouchWorks EHR users are invited to join healthfinch for a 30-minute webinar on September 25, 2018. After a brief overview of Charlie’s Refill Management application, Renee Voll, Executive Director of Patient Experience and Contact Center at St. Joseph Heritage Healthcare, will share her team’s journey in selecting and implementing Charlie, as well as detail the positive impact it’s had at Heritage.


  • Enabling the delegation of 69% of refill volume to non-clinical technicians, significantly increasing physician experience
  • Increasing efficiency of technicians by 3x, which now equates to processing 200 refills per FTE per 8-hour shift
  • Empowering staff to close gaps in care coming due within 90 days, which can increase the number of future in protocol requests

“We're very supportive of solutions in the Allscripts Developer Program that are designed to help Allscripts practices transition from manual to automated processes and workflows.  healthfinch is a leader in automated refill management and we're proud to showcase the Charlie Refill Management application as our App of the Month."  Tina Joros, General Manager, Open Business Unit.

Register now for the webinar on September 25, 2018 at 1 PM ET to learn more.

Dawn Burke

Written By: Dawn Burke on Sep 14, 2018 8:40:30 AM

Dawn is the Marketing Manager at healthfinch, and is responsible for all aspects of marketing - from online presence and brand management to conferences and content creation.

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