Charlie's Refill Management...

  • Improves Quality Metrics
  • Enhances Patient Safety
  • Reduces Turnaround Time
  • Increases Staff Efficiency

The problem

Inconsistent refill processes are often seen between departments, providers and other clinical staff. This misalignment creates confusion and inefficient workflows. Additional time is often needed to accomplish tasks, which takes time away from patient care and increases the risk of provider burnout. Challenges also present themselves through:

  • Poor utilization of physician and staff time
  • Inability to consistently and effectively delegate refill tasks
  • Delayed response time to patients
  • Higher error rates in medication management

The solution

Charlie’s Refill Management application (formerly Swoop) is a rules-based optimization solution that helps automate the approval process for refill requests. When a request comes in, Charlie swoops in and compares it against over 1,000 protocols to determine whether the prescription is in protocol, out of protocol, duplicate, erroneous, or other.

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Improve staff and patient satisfaction

IMPROVE STAFF & PATIENT SATISFACTION

Save time

SAVE TIME

Reduce costs

REDUCE COSTS

Avoid medication errors

AVOID MEDICATION ERRORS

Features

Message physicians only when necessary

MESSAGE PHYSICIANS ONLY WHEN NECESSARY

Reduce the number of refill requests needing provider review by up to 60%

Automatic EMR documentation

AUTOMATIC DOCUMENTATION IN THE EMR

After reviewing each request against protocols, a note with appropriate recommendations will appear in the EMR

Identify care gaps

IDENTIFY CARE GAPS

By applying evidence-based protocols, alerts can be created when gaps in care are identified

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